About Us

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Video Remote Interpreting (VRI) is revolutionizing how language services are delivered.  Now you can easily have an interpreter at your location, on demand, confidentially and securely, regardless of where you are in te world. Our VRI service allows you to use non-proprietary equipment to see and hear our interpreters clearly.  It is an effective alternative to the OPI or On-Site modalities.

We are dedicated to providing you with prompt and efficient services so we pride ourselves on the ease of using our VRI system.  We give you multiple ways to connect and offer a ever-growing list of languages and dialects.

Benefits of VRI

• Great solution for your Limited in English Proficient and/or Deaf and Hard of Hearing communities
• Secure and HIPAA compliant
• Non-Proprietary hardware, no licensing or software fees
• Fully encrypted connections
• Video (data) routing technology
• Trained certified/qualified interpreters
• Pay for usage only, no monthly or annual fees
• Great alternative to significantly reduce and meet your On-Site service budget
• Save on travel costs, mileage, wait time, and coordination time
• 24/7/365 access
• ADA and Title VI compliant
• Add to your language access model that is "Culturally and Linguistically Appropriate Services"

Languages Available

• ASL
• Arabic
• Burmese
• Cantonese
• Korean
• Kurdish (Sorani and Behdini)
• Mandarin
• Nepali
• Portuguese
• Russian
• Somali
• Spanish
• Swahili
• Vietnamese

Security

AVAZA encrypts video communication, especially those containing Protected Health Information (PHI) in multiple ways:

• Logins: From the moment you connect to the AVAZA VRI server, any information sent to our system is encrypted including your username, password, and language selection information.  No individual content can be accessed without entering the proper credentials.
• In transit: AVAZA uses 256-bit Secure Sockets Layer (SSL) which encrypts data send between AVAZA’s users and our servers even for the first-time visitor.  A quick way to verify this security layer is the https:// that prefixes all AVAZA VRI session pages.  256-bit SSL is considered virtually unbreakable by brute force methods and is fully compliant with the in-flight provisions of the HIPAA Security Rule.
• At rest: No patient data or recordings or any VRI sessions is stored by AVAZA and any notes taken during the session by our interpreters are destroyed immediately after the end of the session.

Trained Interpreters

Our interpreting staff is trained and certified/qualified in accordance with industry standards in various industries.  Hundred of hours are dedicated to the development and training of our interpreters in:

• Healthcare/Legal terms and practices
• HIPAA/HITECH
• Patient advocacy, safety, and care
• CLAS standards
• Caller Experience and Quality standards

Furthermore, each candidate is required to undergo screening, training, and testing regardless of experience and/or level of education.

Hardware Needed

• PC or Mac workstation
• Internet Explorer 8 (or newer), Firefox 12 (or newer), Chrome 10 (or newer), or Safari
• Webcam (suggested 2 megapixels or greater)
• Microphone
• Speaker

Want to know more?

Get in touch! We will happily explain the process and answer any questions. You can also visit our Resources page to find out how it works!

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On-Site or Face-to-Face interpreting is the most effective mode of language service as it allows better communication between you and your Limited-in-English Proficient patient/claimant.  The levels of comfort, clarity, and conversion of messages are all enhanced due to the interpreter’s presence.  At AVAZA, we believe that careful coordination and delivery of trained  interpreters are integral in eliminating missed opportunities.

The belief is that 85% of interpreted sessions require the physical presence of an interpreter.  Although that is mostly ideal, staffing, time, liability, and costs are all challenges that limit this goal.  For those agencies that do wish to provide On-Site interpreters we offer solutions to those challenges.  AVAZA On-Site services are available in several states including Tennessee, California, Oregon, Virginia, and Florida.  If you need On-Site interpreters and you are outside of our service areas, please contact us and we will work to provide solutions for you.

Our Goal

Our belief is that the most successful interpreted sites leave the provider confident in the relay of information and allow the patient to have meaningful access to quality healthcare.  Simply put, we allow communication to exist in a manner that once we leave, both the patient and provider feel as though there was no interpreter at all.

Professional Training

interpreters are trained in industry standards of medical/legal interpreting with awareness in providing Culturally and Linguistically Appropriate Services.  Interpreters undergo:

• Screening and background checks
• Language proficiency testing
• 40-hour medical interpreter training
• 20-hour legal interpreter training
• Training in health care/legal terms and practices
• Training in patient protection and safety (HIPPA, Privacy Act, handling of PHI)
• Training in constant perception in interpreting behavior
• Workshops – AIDS/HIV Program, Mental Health Program, Emergency Services Program
• Up-to-date immunizations
• Continuing professional development

Delivery of Services

• Confidential: Training on encountering and defining protected and/or confidential information, HIPAA, and the Privacy Act; what the laws require and what providers expect from medical interpreters; PHI handling and disposing.
• Higher standards in our vetting process: background checks; current immunizations; mandatory Non-Disclosure, Confidentiality, and Business Associate agreements; 40+ hour medical interpreter course (theory and clinical).
• Specializing in languages that represent the LEP/NEP communities in our service areas
• 24/7/365 access
• Qualified/certified medical interpreters
• Increased quality of service and training in patient safety reducing missed opportunities
• Emphasis on collaboration in patient care

Want to know more?

Get in touch! We will happily explain the process and answer any questions. You can also visit our Resources page to find out how it works!

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Although it is cost effective and does serve as a great investment for your organization, document translation is by far the most challenging of all foreign language services. Our goal is to understand your needs through the document and transfer the intent accurately without altering the message.

Experience

At AVAZA we understand the challenges in document translation. Regardless of the size, every project is subject to the same end-to-end standard. Estimates are provided before any work is started. Each translation request is a project that starts with an assigned coordinator and translator. Once work begins, two stages of proofing follow to ensure accuracy as well as use of terms. The final draft will be returned to the translation manager to be processed, formatted, and converted into relevant digital files to be sent to you.

Professional Training – ATA member since 2004

AVAZA translators follow nationwide standards in translation from the leading training organizations and programs. Although the ATA is the nation’s leading source and our preferred choice for training, we continually adopt standards and processes throughout the nation that guarantee best practices.

Delivery of Services

• Multi-step process for translating and proofing to ensure accuracy and quality
• Certified translators
• Document is certified as accurate by all translators
• Notarization available
• Over 120 languages
• No machine or translation software
• Mastery in active languages
• Multi-platform and program compatibility
• Localization

Documents we commonly translate include:

• Informed Consent documents
• Patient Intake and Patient History forms
• Patient handouts and Discharge Instructions
• Website pages
• TANF applications
• Housing Assistance forms
• Public Policy documents (IRB)
• HIV/AIDS Prevention and Care information
• Diplomas
• Transcripts
• Birth certificates

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Want to know more?

Get in touch! We will happily explain the process and answer any questions.

Interpreter Assessment Program

Very coveted in the language services industry is how to measure proficiency in language and interpreting skill. Using effective testing methodologies can gauge the qualifications of your interpreter base and elevate your language services model towards a more Culturally and Linguistically Appropriate Service. Our Interpreter Assessment Program (IAP) consists of evaluation tools that were created following standards within the language services industry. Candidates are measured on linguistic fluency, medical terms and practices, and interpreting skills and ethics. The goal is to allow you to determine, through a comprehensive and user-friendly interface, your bilingual or multilingual staff’s ability to serve as an interpreter both linguistically and competently.

The IAP is not pass/fail, rather, it is an appraisal of the candidate’s abilities and knowledge. Our testing batteries follow the standards set forth by the American Council for the Teaching of Foreign Languages (ACTFL) and recommendations of the National Council on Interpretation in Health Care (NCIHC). At AVAZA, candidates must post acceptable scores to continue on to training.

Automated Understanding

At AVAZA, we're pioneering the bridge between technology and language. Collaborating with leading tech providers, our mission is to harness the power of Automated Understanding. This cutting-edge approach equips critical intelligence agencies and industry leaders with the tools needed for seamless language interpretation, ensuring no nuance is lost in translation.

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Cultural Role Player Support

We understand the importance of cultural nuances in global interactions. That's why AVAZA is at the forefront of providing Cultural Role Player Support to U.S. federal agencies and military branches. Our programs offer immersive experiences that enrich training scenarios with authentic cultural interactions. By stepping into realistic simulations, participants gain invaluable insights into diverse cultures, enhancing their ability to engage with respect and understanding in any global context.

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Want to know more?

Get in touch! We will happily explain the process and answer any questions.