Over-The-Phone Interpreting

By using AVAZA for your Over-the-Phone Interpreting needs, you will experience:

  • Support in over 200 languages and dialects
  • 24/7/365 access
  • Quick connections
  • Qualified/certified interpreters
  • Dedicated toll-free and DIDs
  • Aggressive quality control
  • HIPAA/HITECH compliancy

Our Belief

Due to it’s flexibility, it is not at all surprising that Over-the-Phone Interpreting (OPI) remains the most popular method of delivery in the language services industry.  We believe that services should be quick, managed, and not cost-prohibitive to allow for best practices and not missed opportunities.

When you call AVAZA, a live agent will answer the call, there are no numerous codes to key in.  Our agents will assist you in gathering and verifying your information, and connecting you to an interpreter all in a matter of seconds. Our expertise is in the evaluation of the language requirements of our clients to guarantee comprehensive language support.

Managed Sessions

AVAZA interpreters are trained and certified in various programs designed to exceed nationwide practices and standards of interpreting.  From confidentiality to compliance and ethics to accuracy, interpreter training is continuous, effective, and integrated with call center practices and customer care metrics.

Controlling Cost with No Affect to Quality

Labor, operational, technological, and telecommunication expenses are key components that contribute to the unit cost of OPI. While our competitors maintain a significantly higher unit cost without a variance in service level, we offer innovative solutions to traditional cost factors, enabling us to lower expenses and transfer those savings to you without sacrificing quality.

Want to know more or how it works?

Get in touch! We will happily explain the process and answer any questions. You can also visit our Resources page to find out how it works!

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Video Remote Interpreting

Video Remote Interpreting (VRI) is revolutionizing how language services are delivered.  Now you can easily have an interpreter at your location, on demand, confidentially and securely, regardless of where you are in the world. Our VRI service allows you to use non-proprietary equipment to see and hear our interpreters clearly.  It is an effective alternative to the OPI or On-Site modalities.

We are dedicated to providing you with prompt and efficient services so we pride ourselves on the ease of using our VRI system.  We give you multiple ways to connect and offer a ever-growing list of languages and dialects.

Benefits of VRI

  • Great solution for your Limited in English Proficient and/or Deaf and Hard of Hearing communities
  • Secure and HIPAA compliant
  • Non-Proprietary hardware, no licensing or software fees
  • Fully encrypted connections
  • Video (data) routing technology
  • Trained certified/qualified interpreters
  • Pay for usage only, no monthly or annual fees
  • Great alternative to significantly reduce and meet your On-Site service budget
  • Save on travel costs, mileage, wait time, and coordination time
  • ADA and Title VI compliant
  • Add to your language access model that is "Culturally and Linguistically Appropriate Services"

Languages Available

  • ASL
  • Arabic
  • Burmese
  • Cantonese
  • Korean
  • Kurdish (Sorani and Behdini)
  • Mandarin
  • Nepali
  • Portuguese
  • Russian
  • Somali
  • Spanish
  • Swahili
  • Vietnamese


AVAZA encrypts video communication, especially those containing Protected Health Information (PHI) in multiple ways:

  • Logins: From the moment you connect to the AVAZA VRI server, any information sent to our system is encrypted including your username, password, and language selection information.  No individual content can be accessed without entering the proper credentials.
  • In transit: AVAZA uses 256-bit Secure Sockets Layer (SSL) which encrypts data send between AVAZA’s users and our servers even for the first-time visitor.  A quick way to verify this security layer is the https:// that prefixes all AVAZA VRI session pages.  256-bit SSL is considered virtually unbreakable by brute force methods and is fully compliant with the in-flight provisions of the HIPAA Security Rule.
  • At rest: No patient data or recordings or any VRI sessions is stored by AVAZA and any notes taken during the session by our interpreters are destroyed immediately after the end of the session.

Trained Interpreters

Our interpreting staff is trained and certified/qualified in accordance with industry standards in various industries.  Hundred of hours are dedicated to the development and training of our interpreters in:

  • Healthcare/Legal terms and practices
  • Patient advocacy, safety, and care
  • CLAS standards
  • Caller Experience and Quality standards

Furthermore, each candidate is required to undergo screening, training, and testing regardless of experience and/or level of education.

Hardware Needed

  • PC or Mac workstation
  • Internet Explorer 8 (or newer), Firefox 12 (or newer), Chrome 10 (or newer), or Safari
  • Webcam (suggested 2 megapixels or greater)
  • Microphone
  • Speaker

Want to know more?

Get in touch! We will happily explain the process and answer any questions. You can also visit our Resources page to find out how it works!

Contact Us

On-Site Interpreting

On-Site or Face-to-Face interpreting is the most effective mode of language service as it allows better communication between you and your Limited-in-English Proficient patient/claimant.  The levels of comfort, clarity, and conversion of messages are all enhanced due to the interpreter’s presence.  At AVAZA, we believe that careful coordination and delivery of trained  interpreters are integral in eliminating missed opportunities.

The belief is that 85% of interpreted sessions in mission critical environmnts require the physical presence of an interpreter.  Although that is mostly ideal, staffing, time, liability, and costs are all challenges that limit this goal.  For those agencies that do wish to provide On-Site interpreters we offer solutions to those challenges.  AVAZA On-Site services are available in several states including Tennessee, California, Oregon, Virginia, and Florida.  If you need On-Site interpreters and you are outside of our service areas, please contact us and we will work to provide solutions for you.

Our Goal

Our belief is that the most successful interpreted sites leave the provider confident in the relay of information and allow the patient to have meaningful access to quality healthcare.  Simply put, we allow communication to exist in a manner that once we leave, both the patient and provider feel as though there was no interpreter at all.

Professional Training

Interpreters are trained in industry standards of medical/legal interpreting with awareness in providing Culturally and Linguistically Appropriate Services.  Interpreters undergo:

  • Screening and background checks
  • Language proficiency testing
  • 40-hour medical interpreter training
  • 20-hour legal interpreter training
  • Training in health care/legal terms and practices
  • Training in patient protection and safety (HIPPA, Privacy Act, handling of PHI)
  • Training in constant perception in interpreting behavior
  • Professional Development Workshops – AIDS/HIV Program, Mental Health Program, Emergency Services Program
  • Up-to-date immunizations
  • Continuing professional development

Delivery of Services

  • Confidential: Training on encountering and defining protected and/or confidential information, HIPAA, and the Privacy Act; what the laws require and what providers expect from medical interpreters; PHI handling and disposing.
  • Higher standards in our vetting process: background checks; current immunizations; mandatory Non-Disclosure, Confidentiality, and Business Associate agreements (where applicable); mandatory Medical/Legal Interpreting training.
  • Specializing in languages that represent the LEP/NEP communities in our service areas
  • 24/7/365 access
  • Qualified/certified medical interpreters
  • Increased quality of service and training in patient safety reducing missed opportunities
  • Emphasis on collaboration in patient care

Want to know more?

Get in touch! We will happily explain the process and answer any questions. You can also visit our Resources page to find out how it works!

Contact Us

Document Translation

Although it is cost effective and does serve as a great investment for your organization, document translation is by far the most challenging of all foreign language services.  Our goal is to understand your needs through your source documents and transfer the intent accurately without altering the message.


At AVAZA we understand the challenges in document translation.  Regardless of the size, every project is subject to the same end-to-end standard.  Estimates are provided before any work is started.  Each translation request is a project that starts with an assigned coordinator and translator.  Once work begins, two stages of proofing follow to ensure accuracy as well as use of terms.   The final draft will be returned to the translation team to be processed, formatted, and converted into relevant digital files to be sent to you.

Professional Training – ATA member since 2004

AVAZA translators follow nationwide standards in translation from the leading training organizations and programs.  Although the ATA is the nation’s leading source and our preferred choice for training, we continually adopt standards and processes throughout the nation that guarantee best practices.

Delivery of Services

  • Multi-step process for translating and proofing to ensure accuracy and quality
  • Certified translators
  • Accuracy certification provided by assigned translator
  • Notarization available
  • Over 200 languages
  • Mastery in active languages
  • Multi-platform and program compatibility
  • Localization

Documents we commonly translate include:

  • Informed Consent documents
  • Patient Intake and Patient History forms
  • Patient handouts and Discharge Instructions
  • Website pages
  • TANF applications
  • Housing Assistance forms
  • Public Policy studies
  • HIV/AIDS Prevention and Care information
  • Diplomas, transcripts and oer birth certificates
  • Discrimination complaint forms
  • PSAs, public manuals

Want to know more?

Get in touch! We will happily explain the process and answer any questions. You can also visit our Resources page to find out how it works!

Contact Us

Additional Services

Simultaneous Interpreting Services

Professional Simultaneous Interpreting Services for Seamless Communication

At our core, we specialize in delivering professional simultaneous interpreting services for a wide range of events and scenarios, including conferences, meetings, seminars, and more. Our expert interpreters possess a deep understanding of various languages and cultures, allowing them to accurately convey messages in real-time without missing a beat.

We leverage state-of-the-art interpreting equipment and software to enhance the quality of our services and provide a seamless experience for both interpreters and participants.

We begin by understanding your event requirements, language combinations, and any specific preferences you may have. Based on your needs, we carefully select the most suitable interpreters for the job, ensuring a perfect match in terms of language proficiency and subject matter expertise.

Text Transcription Services

We specialize in providing comprehensive text transcription services for various types of audio and video content, including interviews, meetings, seminars, podcasts, webinars, and more. Our skilled transcribers are adept at capturing spoken words with meticulous attention to detail, ensuring that the final transcripts are accurate and error-free.

We prioritize accuracy in our transcriptions, meticulously capturing every word and ensuring that the content reflects the original audioor video source with precision. We understand the sensitivity of the content we transcribe and adhere to strict confidentiality protocols to protect the privacy andsecurity of your information. Our efficient workflow and dedicated team enable us to deliver fast turnaround times without compromising on quality, ensuring that you receive your transcripts promptly. Whether you require verbatim transcription, edited transcription, time-stamped transcripts, or specialized formatting, we tailor our services to meet your specific requirements.

Simply upload your audio or video files to our secureplatform or share the content with us through your preferred method. Eachtranscript undergoes a thorough review process to ensure accuracy, consistency,and quality control. Once the transcription is complete, we deliver the finaltext documents to you in your preferred format, ready for your review and use.

Voice-Over Services

Elevate Your Content with Professional Voice Over Services!

Welcome to our premier voice over service, where captivating voices bring your content to life with professionalism and flair. We specialize in providing professional voice over services for a wide range of projects, including commercials, e-learning modules, audiobooks, animations, video games, IVR systems, and more. Our diverse pool of voice artists offers a variety of tones, accents, and styles to suit the unique requirements of each project, ensuring a perfect match for your content.

With our efficient workflow and dedicated team, we offer fast turnaround times without compromising on quality, enabling you to meet your project deadlines with ease. We begin by understanding your project requirements, target audience, tone preferences, and any specific instructions you may have. Based on your requirements, we carefully select the most suitable voice artist from our talented pool to bring your script to life.

Our voice artist records the script with precision and emotion, capturing the essence of your content and delivering a captivating performance. We edit the voice over recordings to perfection and deliver the final audio filesto you in your preferred format, ready for integration into your project.

Want to know more?

Get in touch! We will happily explain the process and answer any questions. You can also visit our Resources page to find out how it works!

Contact Us